Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great housekeeping
Perfect for rail travel
Small rooms
Warm atmosphere
8.0/10
Great
Rooms
7.5
Location
8.9
Service
8.1
Dining
8.5
Guest reviews
8.0/10
based on 8 reviews
8.5
8.5/10 based on 2956 reviews
Mary
United Kingdom,
May
2024
7.8/10
The hotel has a lovely bar area to sit in and offers spacious rooms with large bathrooms. While not 100% soundproof due to the old building, the traffic noise may require earplugs. The service is friendly and professional but may sometimes lack efficiency. The location is ideal for travelers relying on train connections and is a short walk from the harbor and light railway stops. The dining experience offers a wide variety of delicious options, including scrumptious breakfast choices. Overall, the facilities are satisfactory with room for improvement.
Rooms
8.0
The rooms are spacious and feature large bathrooms.
Service
7.0
The service is above-and-beyond friendly but may lack efficiency at times.
Location
9.0
The hotel's location is perfect for travelers needing easy access to transportation options and the harbor.
Dining
9.0
The dining experience is a true delight, especially the breakfast offerings.
Facilities
6.0
The facilities meet basic needs but could use enhancement.
Jack
United Kingdom,
May
2024
8.2/10
The hotel offers unique features in rooms with clean bathrooms and great housekeeping, but they are quite small and warm. The service was extremely kind, providing helpful assistance like free late check-out and unlimited tea and coffee. The location is perfect for rail travel, being conveniently located next to the train station. The dining options were extensive and delicious, with a fantastic surprise in the variety and quality of food.
Rooms
7.0
The rooms were fine, although quite small and warm.
Service
9.0
The service was very friendly and helpful.
Location
9.0
The location was perfect for rail travel and convenient next to the train station.
Dining
8.0
The dining experience was extensive and delicious.
Facilities
8.0
The hotel offers fantastic dining options and a cozy bar area with unlimited tea and coffee for guests.
Great housekeeping
Small rooms
D.
United States,
May
2024
8.2/10
The hotel had a rather small room with no view, quite a shame on a sunny day in Bergen, but it was comfortable. The service was friendly and allowed us to leave our luggage at checkout. The location was fantastic, right across from the train station and close to various attractions. The dining experience was fantastic, with plenty of choices. The facilities were well-maintained.
Rooms
7.0
The room, although comfortable, was rather small with no view. Equipped with towels and toiletries.
Service
9.0
The staff was friendly and helpful, especially with providing a late check-out and unlimited tea and coffee before our night train journey back to Oslo.
Location
9.0
The hotel is right across from the train station, making it convenient to explore Bergen's sites and near the old town, harbor, cable railway, and restaurants.
Dining
8.0
The dining experience was fantastic, offering a variety of options to choose from.
Facilities
8.0
The facilities were well-maintained and added to the overall comfort of the stay.
Brandon
United States,
April
2024
8.0/10
The hotel offers rooms exactly as per the photographs but on the smaller side. While the rooms are a bit old, they were clean and comfortable. However, the bed was small, no extra pillows were provided, and there was no drink service at night, which was a bit strange. The service was attentive, albeit unsuccessful in fixing an issue, yet entertaining. Moving us to a better room the next day and granting a free late check-out were appreciated gestures. The location was perfect, right next to the train station, making travel convenient. The dining options were good with a variety of choices. Overall, the hotel is suitable for a short stay but may feel a bit dated and small for longer visits.
Rooms
7.0
The rooms, although small, were clean and comfortable.
Service
8.0
The service was attentive and helpful, although a bit outdated.
Location
9.0
The location was fantastic, right next to the train station, making travel convenient.
Dining
8.0
The dining options were good with plenty of choices.
Facilities
Richard
United Kingdom,
October
2023
8.8/10
Staying at the hotel felt like a journey to a bygone era with beautiful and peaceful rooms, although a bit dated and small for three. The service was extremely kind and accommodating, even offering free late check-out and unlimited tea and coffee. The location couldn't be better, especially for train travelers, providing access to various amenities nearby, although a few rooms were noted to lack modern comforts. The dining experience was exceptional with a variety of local produce. The facilities were cozy and well-equipped.
Rooms
8.0
The rooms, although a bit dated and small for three, were beautiful and peaceful.
Service
9.0
The service in the old-world environment was extremely kind and accommodating, providing free late check-out and unlimited tea and coffee.
Location
9.0
The location was fantastic, especially for train travelers, with convenient access to various amenities nearby.
Dining
10.0
The dining experience was the best throughout the trip, offering a wide range of local produce.
Facilities
8.0
The facilities were cozy and well-equipped.
peaceful rooms
dated rooms
Jay
United Kingdom,
September
2023
8.2/10
The hotel offers spacious and comfortable rooms with opening windows, although lacking air conditioning or fans, making it slightly cramped for four guests but still pleasant. The staff are friendly and try their best to assist, however, at times are not very helpful especially during busy periods. The location is excellent, right next to the railway station and within walking distance to the city center. The dining experience is top-notch with a fantastic selection, particularly suitable for European dish lovers.
Rooms
8.0
The rooms were spacious and comfortable, with opening windows on two sides.
Service
7.0
The staff are friendly and try to help, although service can be slow during peak times.
Location
9.0
The hotel's location is amazing, right next to the railway station and close to the town center.
Dining
9.0
The dining experience was fantastic, offering a great selection of European dishes.
Facilities
8.0
The hotel provides necessary facilities for a comfortable stay.
David
United Kingdom,
July
2023
8.2/10
The hotel is conveniently located near the train station, making it easy to explore Bergen on foot. The staff was friendly and accommodating, offering us unlimited tea and coffee in the cozy bar area, which was a lifesaver during the Easter break when most shops were closed. The breakfast was a delightful spread of various dishes, although the rooms were a bit small and warm without much storage space.
Rooms
7.0
The rooms, while neat and with a cleaner bathroom, were small and lacked sufficient storage like a wardrobe or space for a suitcase.
Service
9.0
The service was top-notch, especially from the friendly receptionist who went out of their way to make our stay pleasant.
Location
8.0
The hotel's proximity to the train station was convenient for travelers arriving by train and for exploring Bergen easily on foot, but a bit of a walk to other transport stops.
Dining
9.0
The breakfast was exceptional, offering a wide array of delicious options like scrambled eggs, bacon, pastries, and more, typical of Bergen hotels.
Facilities
The facilities were satisfactory, providing all the essential services for a comfortable stay.
Friendly Staff
Small Rooms
Derek
United Kingdom,
May
2023
7.8/10
The hotel rooms were spacious with a luxurious four-poster bed and provided all the facilities you would expect. The restaurant offered a diverse menu, and having a coffee machine in the bedroom was a delightful touch, creating a private ambiance. However, the service was inconsistent, with some staff being indifferent when handling reservations. The location was excellent for exploring the town and conveniently near the train station, offering a perfect place to unwind. The dining experience was a mix of buffet-style options with something for everyone but could improve by providing more in-room tea and coffee supplies. The facilities were well-kept and added to the overall experience.
Rooms
8.0
The room was massive with a four-poster bed and had all the facilities you would expect, including a coffee machine, providing a very private feel.
Service
7.0
The staff were friendly and helpful, but there were instances of indifference when handling reservations.
Location
9.0
The hotel's location was excellent for exploring the town and conveniently near the train station without any noise disturbances, offering a great place to relax.
Dining
7.0
The dining experience was varied with a buffet-style menu catering to different preferences, but improvements could be made with in-room tea and coffee supplies.
Facilities
The facilities were well-kept and added to the overall experience.
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